RETURN & REFUND POLICY
Last Updated: January 2026

At Primeview Electronics, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for products purchased from https://primeviewelectronics.co.ke/.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The product is defective, damaged, or not working as described at the time of delivery.
  • The wrong item was delivered.
  • The product is unused, in its original packaging, with all accessories, manuals, and seals intact.

Returns must be requested within 7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return or refund, unless proven defective upon delivery:

  • Products damaged due to misuse, mishandling, or improper installation.
  • Products with missing accessories, altered serial numbers, or physical damage caused after delivery.
  • Clearance, promotional, or discounted items (unless otherwise stated).
  • Items returned after the 7-day return window.

3. How to Request a Return

To initiate a return, please contact us using the details below within 7 days of delivery:

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Photos or videos (where applicable)

Our team will review your request and provide return instructions.

4. Inspection & Approval

All returned products are subject to inspection upon receipt.
Once inspected:

  • Approved returns will be processed for replacement, exchange, or refund.
  • If the return does not meet our policy conditions, the item will be returned to the customer at their cost.

5. Refunds

  • Refunds are only issued after inspection and approval.
  • Approved refunds will be processed within 7–14 business days.
  • Refunds are issued using the original payment method where possible.
  • Transaction or processing fees (if any) are non-refundable.

6. Exchanges & Replacements

  • Defective or incorrect items may be exchanged for the same or equivalent product, subject to availability.
  • If a replacement is unavailable, a refund or store credit may be offered.

7. Return Shipping

  • If the return is due to a defect, damage, or error on our part, return shipping costs will be covered by Primeview Electronics.
  • For other approved returns, the customer may be responsible for return shipping costs.

8. Warranty

Some products may include a manufacturer’s warranty. Warranty claims are handled in accordance with the manufacturer’s terms and may require service center assessment.

9. Policy Changes

Primeview Electronics reserves the right to amend this Return & Refund Policy at any time. Any changes will be posted on this page and will take effect immediately.

10. Contact Information

For any questions regarding returns or refunds, contact us:

Primeview Electronics
Email: support@primeviewelectronics.co.ke
Phone: 0707934244
Website: https://primeviewelectronics.co.ke/

Note: This policy complies with Kenya consumer protection principles and is suitable for use with online advertising platforms, including Google Ads and Google Merchant Center.